What Can Marketers Learn From Political Campaigns?

What Can Marketers Learn From Political Campaigns?

When it comes to marketing, brands can learn a lesson or two from political campaigns.

Be human, trustworthy and transparent

Don’t forget to show some personality! It’s important and necessary to get your message across, but it should be done in a way that makes the audience feel at ease and comfortable with your brand. Just like no one wants to vote for someone that they cannot trust, people don’t want to do business with brands that they deem untrustworthy.

From the start of both a marketing and a political campaign, the goal and messaging needs to be defined.  If messaging isn’t defined from the beginning, it leaves your intent and meaning up to interpretation.  Identify what you’re trying to communicate and be active in advertising that message.

Video is still effective

Video is an extremely effective tool, especially for search engine optimization. It’s much more likely for your audience to remember a video than it is for them to remember a simple text message. Video, especially online, has seen a growth in spending over the last few years. In fact, it’s estimated that candidates will allocate 30 percent of their advertising budget to online media sources this year!

Promote your message on multiple channels

Political messages have been invading your television, radio, mail and social media feed for the last few months. Promoting messages across multiple platforms and channels is something that politicians have become very good at. From mail pieces to radio and television commercials, and now social media, politicians are everywhere.

In order to win a political campaign, a politician’s goal is to get their message in front of as many people as they possibly can. Facebook, Twitter and blogs are growing in popularity among political candidates. These aren’t the only social options though. Candidates can consider more ways to increase their content by using sites like Slideshare, YouTube, or Google+, too.

Social Media

While promoting your message across multiple platforms is important, social media can be a double-edged sword. Social media is a great tool because such a large population is on these platforms. It extends your reach and your ability to have a conversation with your target audience. Those factors are great for any candidate and brand!

But the bad news is that things on social media can change in a second. Social media is a two-way conversation, and followers are bound to post, share and comment on the content you publish—both positively and negatively.

 

Politics may not be your favorite topic, but political ads and campaigns can teach us some great tactics about marketing. What have been your key takeaways from a marketing standpoint this election year? Join the conversation on our Facebook page! And if your business could use some help with your marketing efforts, visit our website!

Video might be the secret digital marketing ingredient you haven’t added yet

Online Video

A solid digital marketing recipe takes more than just sugar and spice. Video is the zest of the social media world. If it’s not in your strategy, its absence is definitely noticeable at a time when a good branded video experience can make 39 percent of viewers more likely to research your brand or product further and 19 percent more likely to share other content from your brand.

So, here are some video-sharing platforms to consider integrating into your digital marketing strategy—and fast.

YouTube

YouTube ranks as the world’s second largest social network and second largest search engine, meaning posting video to YouTube puts you in a good place to be found by potential customers. And, YouTube is getting into the e-commerce referral game with interactive features allowing viewers to buy products and services directly from the video platform.

Facebook

Video will rule Facebook in 2015. In the last year alone, video uploads have increased by 94 percent with Americans watching at least one video on the social network each day. Users will see four times more video in their Newsfeed in 2015—will your video be one of them?

Twitter

Twitter is introducing Promoted Video in 2015. Video ads will autoplay for six seconds, and Twitter’s beta test found that these native videos generate better engagement and more views than before. In addition to better user experience, these promoted videos also offer a Cost Per View ad buying model—meaning marketers only pay when a user clicks to play the video.

Instagram

200-million users strong, Instagram generates high engagement rates with 15 times more engagement than Facebook and 40 times more engagement than Twitter. And, this Facebook-owned platform now offers 15-second autoplay video advertising spots, though targeting ability is not as advanced as other channels. If brands can tailor their content to Instagram’s aesthetics, they can really bring in the engagement from this platform’s new sponsored videos.

Snapchat

Snapchat is growing as a marketing tool, allowing businesses to share messaging while being casual and relatable to their audience. Snapchat is perfect for showcasing your personality, and it’s also a good choice for teasing products, promoting sales and even hosting contests.

 

While there are many other video-hosting platforms available, these are the major players for 2015, and it will pay off BIG TIME to get them into your digital marketing strategy. From social media platforms to email campaigns to websites, video is perfect for showing off your brand and sharing your messaging in an engaging, meaningful way that drives traffic and conversion across channels.

For help creating an integrated digital marketing strategy that makes the most of video, get in touch with the team at TAG!

Here’s how social media affects the customer service experience

What holiday shopping feels like
What holiday shopping feels like. Via weloveit20.tumblr.com.

As the holidays approach, customers demand more and more of businesses, often becoming aggressive when products and services are not to their liking. If approached correctly, social media can be a blessing when it comes to soothing stressed consumers, providing an outlet for customer frustration as well as offering solutions to problems on both the customer and company end. This is a great chance to shine when it comes to customer service!

There are pros and cons to almost any tool these days, and social media is no different. Companies, businesses and organizations can leverage social media to their advantage when it comes to customer service but only if they are willing to take the risks and approach situations quickly, appropriately and accountably. Keep the season merry and bright with these considerations about social media.

 

It’s fast

The up side: Problems can be addressed more quickly, making customers feel valued and heard.

Organizations can immediately respond to notifications on social media channels, and it is in an organization’s best interest to do so. Especially when customer service phone lines are tied up or when offices are closed, social media is something that more and more customers are turning to in the event of an issue or emergency. Those quick responses garner customer respect and can smooth a few ruffled feathers before the conversation about their problem even begins.

The down side: The problems might not be able to be fixed as quickly as they are addressed.

Even when an organization representative can get back to a customer in record time, the customer’s issue itself may not be so easily resolved. Because their social media message received immediate attention, customers may then expect their problem will be fixed just as quickly, leaving them frustrated if that is not the case.

The take away: Extra lines of communication are always a good thing, enabling better feedback, understanding and a quick method of responding. Authentic replies build better good-will toward the organization which has the potential to offset frustrations that may arise. And, there’s a good chance the organization’s response can clear up the problem without further action, anyway!

 

It’s removed

The up side: It’s easier to be polite and organize your thoughts through text.

Written notes allow both the customer and the organization representative to plan out what they want to say, and frustrated tones are easier to leave out of text than speech. This means that the customer and the organization can have more productive conversations with less defensiveness.

The down side: Anonymity provides protection for bad manners, and some mediums (like Twitter) may be too limiting for thorough explanations.

Often, commenters will hide behind their keyboards as they sling insults and slanders at organizations or its members. There are some people that are more interested in tarnishing a reputation for past hurts than actually seeking a change in their service or product. In those cases, communication through social media offers few solutions beyond giving the customer the most positive impression possible.

Channels like Twitter that limit characters can also lead to misunderstandings as both parties try to appropriately abbreviate what they’re trying to say. It isn’t long before communicating through those social media channels feels more burdensome for both the customer and the organization than other methods of communicating, like a phone call or an email.

The take away: Always, always, always put your best foot forward in social media conversations. Manners, empathy and authenticity should shine through digital interaction—not irritation, condescension and apathy. If the organization reaches out with positivity, the customer will be more likely to respond in kind.

Use social media as a tool for starting a conversation—if the problem is too complex for the medium, offer other methods of communication such as a phone call, email or— depending on the organization—a face-to-face meeting. Organizations should use language that is accurate and precise but not confusing to the customer to ensure that the situation is handled appropriately and to both parties’ satisfaction.

 

It’s a public forum

The up side: Customers have the security of accountability on your part, and well-handled situations make the organization look good.

The promise of publicity helps to keep both customer and company honest in social media interactions, which means the customer may already be more relaxed than if he or she were to approach you over the phone or through contact forms. Organizations can take that natural security and turn it to their advantage by responding professionally, setting a precedent for the general audience about how they handle ALL forms of communication.

The down side: Bad reviews or organization mistakes can be broadcast to a wide audience and gain momentum.

If you build it, they will come. Once it’s clear that social media is an effective way to reach the organization, customers will jump on board, for better or for worse. Especially in the case of actual wrong-doing or fault on the part of a company or company representative, being called out on social media can snowball into a barrage of bad reviews and disparaging comments.

The take away: Organizations should respond publically to any queries on social media but promote a private method of communicating, like messaging, in order to have a more authentic conversation with the customer that is also less harmful to the organization brand. NEVER reveal a customer’s private information on a public medium or act rudely toward the customer. Your audience doesn’t know what may have happened in the past—make a good impression in the present.

 

Customers should not be punished for reaching out to an organization, no matter what attitude that customer adopts. Make social media work for your customer service strategy by responding quickly and politely to questions, issues or complaints, and don’t forget to reward positive feedback with a “like” or a retweet! The audience will be taking note of how the organization reacts to these situations, so always stay professional in public and private interactions!

For more on TAG’s social strategy and best practices, visit our website!