Build Brand Loyalty With Relationship Marketing


Let’s say a customer spends an average of $60 in your store every 3 months. They live in the same place for 20 years. Their lifetime value is $4,800.

Now let’s say, the first time they went into your store they didn’t have a great experience. You didn’t take interest in them, they didn’t feel valued, and you never followed up after they left. You didn’t lose $60, you lost $4,800. (Calculate the lifetime value of your customers here)

That’s why relationship marketing is so important. Relationship marketing is the act of developing customer loyalty and building long-term relationships through interaction and engagement.

IPSY and Caseology excel at forming relationships with their customers. You don’t have to be a monthly subscription service or a phone case company to engage with your customers. Here are a few easy things you can do to create relationships with your customers.

1. Develop an emotional connection.

Brand loyalty is built when your customers feel like you unddeslerstand and value them. By personalizing your customer’s experience, they’re more likely to return  AND they’re more likely to leave you a positive review – which is really important because 81% of shoppers conduct online research before buying!

2. Share exclusive offers and content.

Make your customers feel like they’re part of a special club! Offering them coupons and promotions through an email or on your website encourages them to continue to shop with you. Specials on their birthdays, reward points when they review a product or your brand, and discounts on premium products are great ways to do this!

3. Use technology to your advantage.

Social media is your friend! You can gauge your customers’ perceptions of your brand by what they say on social media.  Use these platforms to communicate with your customers and really listen to their feedback. Regular communication with your customers, digitally or otherwise, is the best way to cultivate relationships. By doing so, you’re adding value to your brand.

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At the end of the day it’s most important to remember that your customers are humans who want to feel valued. After all, they are why you do what you do!

If you’re looking for guidance to begin building relationships with your customers, contact TAG!

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The Value of Social Video

They say a picture is worth a thousand words, but a video is made up of 24 pictures in each second! Are you incorporating the use of video into your social media strategy? Video captures a moment in a unique way that words and photos cannot.

According to Cisco, 80 percent of global Internet traffic will be video by 2019.  The use of video on social media platforms is exploding—with no sign of slowing down.  Whether your business uses Twitter, YouTube, Facebook, Instagram or multiple platforms, video needs to be an integral part of your action plan.

No matter what your industry, there’s a way that you can utilize social video to engage your target audience.

 

Give your audience a backstage pass

Give your followers a sneak peek into your day-to-day work or show off your silly side.  This is a great tool to let your followers get to know you better and to build brand loyalty.

#DanceParty Friday’s at the TAG office!

A video posted by TAG Communications (@thetag_team) on

 

How-to videos If you’re like us, your Facebook newsfeed is blowing up with videos of people making amazing looking food and showing you how. Utilizing video to show your followers how to do something is one of the easiest and engaging ways to create content.

       

 

Show off your talents Show off your talents or how to do something in your videos. You can use your social media platforms and video to highlight your skills and talents. These videos are mesmerizing and engaging!

 

 

Highlight your products, or launch a new one 

Show off your products in a fun way that appeals to your audience’s interest and curiosity.

 

 

Facebook’s Algorithm Update

Social video is growing increasingly important with updates to Facebook’s algorithm.  With this update, Facebook will put more emphasis on the use of native video files. Your content is more likely to show up in your followers’ newsfeeds after this update when you embed a video in your status updates, rather than sharing a YouTube video link.

 

Video is a great way to engage your audience and add fun, compelling content to your social media library. TAG is your go-to source for creating professional-quality social videos to compliment a great social strategy, effectively engaging your target audience to take action. Visit our website today to get started on your first social video!

 

Marry content and execution for truly impactful video marketing

The importance of production value can’t be overlooked when creating a successful video marketing strategy. It matters both what you say and how you say it, which we refer to as content and execution.

Content: what do you want to tell your audience?

The first part of producing an effective video is creating great content. At TAG, we often collaborate with our entire creative team to get the best ideas on the table and develop content that is well-crafted, direct and concise.

Execution: how do you want to deliver that message?

The other part of high production value is the execution of your message delivery. How you deliver your content is a huge part of your video’s effectiveness. For instance, emotional messaging enhances your message and overall brand.

 

Find out more about production value and TAG’s video skills on our website. For high quality content and execution, TAG… we’re it!

Video might be the secret digital marketing ingredient you haven’t added yet

Online Video

A solid digital marketing recipe takes more than just sugar and spice. Video is the zest of the social media world. If it’s not in your strategy, its absence is definitely noticeable at a time when a good branded video experience can make 39 percent of viewers more likely to research your brand or product further and 19 percent more likely to share other content from your brand.

So, here are some video-sharing platforms to consider integrating into your digital marketing strategy—and fast.

YouTube

YouTube ranks as the world’s second largest social network and second largest search engine, meaning posting video to YouTube puts you in a good place to be found by potential customers. And, YouTube is getting into the e-commerce referral game with interactive features allowing viewers to buy products and services directly from the video platform.

Facebook

Video will rule Facebook in 2015. In the last year alone, video uploads have increased by 94 percent with Americans watching at least one video on the social network each day. Users will see four times more video in their Newsfeed in 2015—will your video be one of them?

Twitter

Twitter is introducing Promoted Video in 2015. Video ads will autoplay for six seconds, and Twitter’s beta test found that these native videos generate better engagement and more views than before. In addition to better user experience, these promoted videos also offer a Cost Per View ad buying model—meaning marketers only pay when a user clicks to play the video.

Instagram

200-million users strong, Instagram generates high engagement rates with 15 times more engagement than Facebook and 40 times more engagement than Twitter. And, this Facebook-owned platform now offers 15-second autoplay video advertising spots, though targeting ability is not as advanced as other channels. If brands can tailor their content to Instagram’s aesthetics, they can really bring in the engagement from this platform’s new sponsored videos.

Snapchat

Snapchat is growing as a marketing tool, allowing businesses to share messaging while being casual and relatable to their audience. Snapchat is perfect for showcasing your personality, and it’s also a good choice for teasing products, promoting sales and even hosting contests.

 

While there are many other video-hosting platforms available, these are the major players for 2015, and it will pay off BIG TIME to get them into your digital marketing strategy. From social media platforms to email campaigns to websites, video is perfect for showing off your brand and sharing your messaging in an engaging, meaningful way that drives traffic and conversion across channels.

For help creating an integrated digital marketing strategy that makes the most of video, get in touch with the team at TAG!

Five tips for a successful video shoot

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You’ve created a YouTube account, and can’t wait to get shooting. Boosted Search Engine Optimization here you come!

Keep in mind, however, that to send a professional message to your audience the shots have to show it. Make sure your first video is a success, with these five quick tips!

1.      Use a tripod

If your video is too shaky it can make your audience seasick, as well as question your ability to perform in other elements of your business – such as your product or service.

2.      Think about lighting

When natural lighting isn’t available, or lighting is poor, artificial light sources are beneficial to use. One way to create a balanced look with artificial lighting is to have one light in front of the subject and one in back.

3.      Consider Placement

Try to use a relevant background for all your shots – including interviews. Relevant backgrounds add context, and is more visually appealing than a blank, white wall.

4.      Take your time with B-roll

Let the camera roll for more than five to 10 seconds when gathering your b-roll. When it comes time to edit, you’ll thank yourself for having so much more to work with.

5.       Don’t overcomplicate things

If you don’t know how to use the manual settings on your camera, then stick to the AUTO setting.

Bonus Tips:

On the day of your shoot, make sure your batteries are charged, extra SD cards are packed and your camera lens is clean. In addition, using headphones while your shooting helps ensure sound quality.

Good Luck!

Todd Steffens Videographer, Editor & Animator at TAG