Generational Marketing: Baby Boomers, Gen X, Millennial’s & Gen Z

In order to effectively communicate your messages, you need to know who you’re talking to.

A lot of marketers like to create a persona who embodies the ideal audience member for their brand.

For example, Old Navy’s target buyer persona is named Jenny. According to Old Navy’s former president Tom Wyatt, Jenny is:

  • Aged 25-34
  • College educated
  • Married with kid(s)
  • Earns between $40,000 and $70,000 annually
  • Interested in: apparel, fashion and beauty – on a budget

 

By creating a persona that aligned with their brand and tailoring ads to speak to “Jenny,” Old Navy exceeded both of its upscale sister brands, Gap and Banana Republic, in profits.

So, after you’ve established who you’re talking to, along with their likes and dislikes, it’s time to figure out the best way to reach them. For example, if your target buyer persona is a sixty-some year old man, you’re going to use different strategies and platforms to share your messaging than you would if your persona was a twenty-something female.

Below we’ll walk you through what each living generation looks like, where they’re consuming media and how to target them with your marketing messages.

Baby Boomers

The first generation we’re visiting is the Baby Boomer. This generation spends the most money, yet they only make up 5-10% of digital marketing efforts.

  • Aged 54 – 72
  • Spend time reading blogs and online articles
  • Spend 27 hours per week online
  • 19% more likely to share content than any other generation
  • Facebook is their most-used social platform
  • Watch an average of three hours per day of traditional TV, most likely to consume traditional media
  • Interested in products and services for themselves, their children and their grandchildren
  • Famous Baby Boomers: Fabio, Madonna, Phil Robertson

The Takeaway: Traditional media, for Baby Boomers, is still alive and well and a great way to reach members of this generation. A carefully crafted and targeted Facebook Advertising campaign is also an opportunity to reach members of this generation, especially with Baby Boomers being more likely to share content than any other generation. If you do decide to create Facebook Video Ads targeting Baby Boomers, remember that they shouldn’t be as fast-paced as a Facebook Ad targeting Millennials or members of Gen Z.

Source: Smart Insights

Generation X

Members of Gen X make up 31% of the total U.S. income, yet they only comprise 25% of the population.

  • Aged 38 – 53
  • Make a middle class income
  • Outspend all other generations in: housing, clothing, eating out, and entertainment
  • 81% have a Facebook profile and use it to keep up with their children and to consume news
  • Spend seven hours per week on social media
  • 85% watch traditional TV, 62% read a newspaper and 48% listen to the radio regularly
  • Famous Gen X’ers: Brad Pitt, Cameron Diaz, Reese Witherspoon

The Takeaway: Traditional media continues to work with marketing efforts targeted to members of Gen X, with high consumption rates in traditional TV, radio and even newspaper. This generation is more likely to spend money on nights out and entertainment than other generations because of their middle-class income, so try a campaign geared towards selling them an “experience” rather than focusing on a specific product or service.

Source: Vision Critical

Millennials

The largest group out of the living generations with over 92 million members in the U.S., and they make up a quarter of the nation’s population.

  • Aged 23 – 38
  • Least likely to shop for goods in-store
  • 95% believe their friends are the most credible source of product information
  • Spend a total of $600 billion in the United States annually
  • 41% use Facebook daily
  • Spend 25 or more hours per week online
  • 65% start interactions with a brand online
  • Consume more digital video and media than the average person
  • Most used social platforms: Facebook (83%), Instagram (53%), Twitter (37%), and Pinterest (34%)
  • Famous Millennials: Beyonce, Justin Timberlake, Selena Gomez

The Takeaway: Millennials are learning about new products and purchasing them online so digital advertising is key. With this generation putting so much emphasis on peer recommendations as the most credible source of product information, encourage your social media followers to write a review of your business on Google or on Facebook. While not every review written will be positive, be sure you respond to everyone who takes the time to share their experience with your brand online. Doing so will build up your brand transparency - something that’s important to Millennials.

Sources: MediaKix, WordStream, Forbes, Entrepreneur, Ascend

 

 Gen Z

Makes up a quarter of the U.S. population and will account for 40% of all consumers by 2020.

  • Aged 6 – 22
  • Digital natives (they don’t know a world without the internet, smartphones)
  • Multi-task across five different screens
  • Have an attention span of 8 seconds – less than a goldfish
  • 85% learn about new products on social media
  • 50% of Gen Z’ers don’t think they could live without YouTube
  • 24% think Facebook is for “old people,” but use the platform to stay in touch with family and relatives
  • Most used social platforms: YouTube (95%), Instagram (69%), Facebook & Snapchat (67%), and Twitter (52%)
  • Famous Gen Z’ers: Shawn Mendes, Kylie Jenner and Yara Shahidi

The Takeaway: With an attention span that’s less than a goldfish, it’s important to peak Gen Z’s attention in three seconds or less, otherwise they’re already scrolling onto the next piece of content. Then, once you do capture their attention it’s important to get right to the point – what do you want them to do? You’ll find success in reaching and engaging members of Gen Z with YouTube bumper and/or TrueView ads, as they’re most likely to be on YouTube than any other social platform.

 

Sources: Vend, AdWeek

 

Want more? TAG’s team of professionals does this for a living. Let’s talk about your target buyer persona and build a killer campaign!

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Marketing to Generation Z


Knowing your target audience is important to effectively market your business. For example, audience members for an interior design business are typically going to look, and act, a lot differently than audience members for a company selling beef jerky. Defining your audience is key in getting your business’ message in front of people who are ready to engage and convert.

Just when you think you’ve mastered marketing to Millennials, a new generation comes running through the doors full speed ahead. Allow us to introduce you to Gen Z.

Who is Gen Z?

Gen Z is the generation born between 1996 and 2012. There are over 23 million people in the U.S. alone who identify as members of Gen Z and it is considered America’s most diverse, multicultural generation to date.

Unlike Millennials, Gen Z is characterized by their initiative and entrepreneurial skills. They grew up during tough times (post 9/11, the recession) and over half of the generation is already actively saving for retirement, in fear that they will never have social security to claim.

Celebrity endorsements really resonated with a Millennial audience and this remains true when talking to members of Gen Z as well. But, Gen Z puts importance on transparency so if celebrities are in the ads they’re seeing, they prefer the endorser discloses that they’re getting paid to talk about a brand or product. Authenticity is (major) key! 

What social platforms do they prefer?

While Gen Z spends most of their time on YouTube, they do still utilize other social platforms – but for different reasons.

Screen Shot 2018-04-16 at 11.20.56 AM

Source: Defy Media Acumen Survey (March 2017)

They’re most likely to keep in touch with friends on Snapchat, while Facebook is where they keep tabs on Grandma. YouTube comes out on top for where Gen Z is interested in getting shopping recommendations (product reviews) and how-to videos (tutorials).

Gen Z loves technology – and as they should. They grew up with accessibility to technology and don’t know a world without the internet, cell phones or Mark Zuckerberg. Gen Z’s dependency on tech has already impacted the way businesses are marketing their products and services. They consume information online – with YouTube leading the charge. YouTube is how members of Gen Z learn how to change a tire, bake a cake, learn an instrument, and more! In fact, 95% of Gen Z uses YouTube regularly and 50% believe they can’t live without it.

With so much focus on digital, traditional media (TV) has taken a back seat. But don’t get it confused, video consumption continues to grow – it’s just on more non-traditional platforms like YouTube, Facebook, Instagram, Snapchat and ConnectedTV. In fact, these platforms are instrumental in getting video messages across to members of Gen Z.

How do I reach Gen Z?

Gen Z is really in-tune with brands that are being genuine and authentic in their marketing, more so than any other generation. They identify and focus on meaningful brand interactions and are most likely to dismiss marketing efforts that come across as insincere. Because Gen Z prioritizes transparency, social channels, like Instagram, give consumers the opportunity to

learn and interact with businesses more organically. Gen Z prefers unobtrusive brand messaging, which is evident in the rise, and success, of influencer marketing.

Your business can also reach members of Gen Z by creating a YouTube channel and uploading engaging and informative content. Or, if you’re looking for paid advertising opportunities, YouTube TrueView and/or Bumper Ads will deliver your messages on platforms Gen Z is already using in a cost-effective manner.

To put together a comprehensive marketing approach for Gen Z, talk with the TAG Team. We build brands that matter.

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Changes to the Facebook Algorithm: What it Means for Your Business

Changes to the Facebook Algorithm: What it Means for Your Business

The news is everywhere: Mark Zuckerberg made an announcement last Thursday that Facebook users would begin to see more posts from friends and family, and fewer posts from brands, celebrities and news outlets.

The changes are intended to maximize the amount of content with “meaningful interaction” that people consume on Facebook, Mark Zuckerberg, the company’s chief executive, said in an interview.

But, what does this mean for your business’s Facebook presence?

In the simplest terms, it means that your page’s organic reach will once again be declining and fewer fans will automatically see your content displayed in their feeds. Although these changes may seem daunting, there are several ways to continue to use Facebook to keep your brand in front of your target audience.

 

  1. Tell a Story
    There is nothing more personal than telling a story, and personal stories of staff, customers and your community will continue to be content that engages, resonates and creates a positive feeling amongst your audience. Find creative ways to portray your messages via stories that inspire, engage and incite emotion.
  2. User-Generated Content
    “The importance of user-generated content, which has already been proven to be the No. 1 driver of social influence on purchase decisions, is greater than ever if posts from friends and family are going to be prioritized above all else,” said Katherine Hays, CEO, Vivoom.
  1. Engage!
    Likes, comments and shares will continue to be a way to push your content into your audiences’ feeds. The more likes, comments and shares, the more relevant the content. The fewer the engagements, the less likely it is for your audience to see your posts.
  2. Video Features
    While Facebook may diminish the amount of views on some video content, like publishers who just overlay text on stock video, thoughtful and engaging video content will continue to thrive on the platform. In order to stand out, utilize features such as native video and live video to differentiate your message in an engaging format.
  3. Effective Advertising
    Get the right message in front of your target audience through Facebook Advertising. But don’t just boost a post to a generic audience, find the right type of Ad and narrow your audience to ensure your message resonates.Visit our blog for our Five Rules of Facebook Advertising for more details.

 

 

At TAG, we take social media very seriously, and it’s our job to stay on top of changes that affect businesses and brands across all platforms.  If you have questions about what this new algorithm means for your business, let’s talk. Our team of social media strategists will help you put a plan in place to make sure your content hits the mark!

 

 

4 Basic Things Your Brand Needs to Excel at Digital

The fall season is the perfect time to embrace your inner basic. “Do you want whip cream with that pumpkin spice latte?” You bet your sweet Aunt Sally I do! Even when it comes to your digital strategy, think basic.

At TAG, when we talk about a digital strategy, we’re not simply talking about your website. It’s all of your digital components and how those components work together to deliver results.

Those components include social media, websites, analytics, digital ads, AdWords, etc. -  you get the picture. It’s a lot to think about and monitor, so start slow. Below is what the TAG team believes are the four basic elements your brand needs to master.

1 | Mobile Responsive Website

A mobile responsive website means that your website will be just as clear and easy to navigate on a computer, as it is on a smart phone or tablet. Mobile responsive sites aim to minimize resizing, panning and scrolling so that your consumer can have a seamless interaction with your site and its content.

According to Adobe, nearly 8 out of 10 consumers would stop engaging with a piece of content if it’s not displaying well on their device. And, with roughly 60% of all internet access attributed to mobile traffic (which will continue to grow), can your brand afford to not be mobile responsive?

Think of your own habits. We’re all busy and when you’re looking for information fast, you don’t want to find yourself accessing a website on your phone and constantly having to zoom in to look at the text. It’s a hassle, and consumers and clients alike will find themselves seeking a mobile experience elsewhere.

2 | Social Media

Curious as to another digital tactic where most traffic comes from mobile? Ding, ding, ding! Social media. If you’re a brand, it’s imperative for you to have a focused social strategy. This doesn’t just mean throwing up pictures to celebrate National Cheeseburger Day (although, we do have a tactic for using National Days…), it means being in touch with your audience and knowing what kind of content they’re  looking for on your social media accounts.

Advertising on social media platforms has blown up over the past couple of years, and it will only continue to grow. Create a goal and then create a social media ad campaign that will deliver those results. For example: If you want people to visit your website, create a Facebook Ad campaign that will send traffic to your site. Or, if you’re wanting some exposure for your brand and your audience is relatively young, consider creating a Snapchat filter for a local event you’re sponsoring or that aligns with your brand.

3 | SEO (Search Engine Optimization)

When a potential customer is searching for your product or services online, what would they type into the search bar? Write them down, and then incorporate those words throughout your website because that’s how search engines pull results.

For example, when I type in “home improvement store davenport,” Lowe’s Home Improvement in Davenport is one of the first things to appear. Why? For one, they have home improvement in their name (genius) and it’s also sprinkled throughout their website. If you go to their Company Information page, their description says, “…Lowe’s has been Improving Home Improvement.”

So, if you’re currently dependent upon organic search traffic but aren’t getting the results you want, it’s time to do a word overhaul on your website.

4 | Analytics

Once your website is mobile responsive, your social media tactics and campaigns are running and your search engine optimization is as optimized as it gets, the next step is reviewing the analytics.

If you have a website, make sure it’s set up with a basic Google Analytics tracking code. That way, you’ll be able to see who’s visiting your site, when they’re visiting your site, how long they’re staying, what pages are most viewed, etc. in order to see what’s working with your audience and what’s not.

Social Media sites also have analytics in order for you to see which posts or ads are performing the best. Facebook to Snapchat and everything in between will offer you metrics such as impressions, reach, engagements, click through rates, etc. so that you can see the results, analyze them and then put your money where it makes most sense.

Whether you need help with the basics or if you’re looking to take your digital strategy to new heights, contact the TAG team of social media, web and analytic experts to help you reach your goals.

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3 Types of Video to Amplify Your Digital Marketing

If a picture is worth 1,000 words, then that means one minute of video is worth 1.8 million – making it one of the best and fastest growing tools for digital marketing.

According to Cisco, by 2019, videos will account for more than 85% of online traffic in the U.S.. Which makes sense when you think about it. When was the last time you logged into Facebook and didn’t see a video in your news feed? Probably a pretty long time ago. In fact, 55% of people watch videos online every day.

If video marketing isn’t currently in your digital strategy, it should be! But with all of the video already out there, it can be difficult to cut through all of the clutter. Below are three types of video you can use in your marketing to help your brand stand out.

360° Video

What is it? 360° video is shot with a special 360° camera that captures all directions, giving the viewer a 360° view of whatever it is that’s being filmed.  This type of video allows the viewer to explore the video’s surroundings, giving them the option to tilt up or down and side-to-side. If you’re watching a 360° video on your computer, simply press “Play” and then once the video starts, click and drag your mouse anywhere on the screen to explore.

How can I use 360° videos for my marketing? 360° videos are a great tool for real estate agents, hotels, or other brands who are trying to sell, or showcase, a location of interest to its audience.

TAG’s favorite example: This example is from QANTAS, Austrailia’s largest domestic and international airline, which used 360° video to take its user on a virtual tourism experience to one of their most popular and scenic holiday destinations.

Interactive Video

What is it?  Interactive video is a different type of interactive experience. An interactive video will often include prompts asking for user action or input, which in turn, impacts the sequence or events in the video, making it a personalized experience for the viewer. This type of video also allows for user feedback, making it easier for you as a brand to tap into your audience’s needs.

How can I use interactive video for my marketing? Some brands have had a lot of success by incorporating interactive video for educational and promotional content, along with recruitment efforts. Essentially, interactive video is a great tool to use if you’re looking to test products, track your consumer behavior and even collect audience analytics right from the video platform.

TAG’s favorite example: Deloitte is a multinational professional services firm that provides audit, tax, consulting, enterprise risk and financial advisory services, employing more than 244,400 professionals globally. While taxes may not be your idea of a good time, their interactive recruitment campaign will have you looking into their current openings because it’s that good!

deloitte

Virtual Reality

What is it?  Virtual reality, or VR, is a fully immersive experience for your user. The 3D environment, that’s often computer-generated, transfers your user into a virtual landscape, where they’re allowed to explore the virtual environment and interact with objects within that virtual sphere. Virtual reality is experienced through a headset and as the user moves, the goggles track those movements and updates the display.

How can I use virtual reality for my marketing? Virtual reality allows for your clients or consumers to not only hear things from you, but to see and feel. If your marketing objective is to provide your audience with an experience, allow them to explore, educate or to entertain them, VR might be the best option for you!

TAG’s favorite example: The American footwear company Merrel used virtual reality to engage with its audience members over the release of their new hiking boot, the Capra. The company known for its high-performance boots took participants along a dangerous mountain hike to showcase the durability of their new release.

Want to take your video marketing to the next level and stand-out from the competition? TAG has the capability to produce 360°, interactive and virtual reality video! Contact us today to give your campaign the creativity it needs!

How to Incorporate Holidays into Your Social Strategy

Every day it seems like someone is celebrating something on social media. From National Lumpy Rug Day (May 3) to National Pizza with the Works Except Anchovies Day (November 12),  you can find just about anything that relates to your brand. And while those days may seem totally ridiculous, for some brands, it’s a creative way to interact with its audience members.

For instance, a carpet or rug company may want to run a promotion for National Lumpy Rug Day on May 3, promoting a discount to replace your lumpy rug with a new one.

But with so many national days to choose from, we realize it can be overwhelming. So, below are TAG’s tips on how to utilize national holidays to promote your brand and connect with your audience.

Why?

Before you begin implementing, we think it’s beneficial to know the advantages of utilizing national days in your social strategy.

According to Crowd Spring, 78% of consumers believe that companies that are focused on custom content are more trustworthy than companies that post generic content.

I’ll use TAG as an example. Donuts are part of our culture here (hence, Donuts & Digital), so instead of posting some generic picture we found on Google, we actually bought donuts for the office and created our own content. Creating your own content will make your brand seem more authentic, and thus, more trustworthy.

How?

While it’s always good to wish your audience a Happy Halloween or a Happy Valentine’s Day, choose holidays that relate to your brand and company culture.

Oreo actually does a really great job of leveraging national days to create custom content, while still promoting their product.

Oreo_Daily_Twist_Ad_Campaign

 

Do’s & Dont’s

National days are a great way to showcase your brand’s personality on social media, but don’t use it as a crutch for your strategy! If you decide to celebrate a national day every day, your audience members will begin to see through it and tune out your messaging.

A good rule of thumb would be to choose one or two national days per month that:

  • Directly relate to your business
  • Showcase your brand’s personality
  • Provides your audience with an interesting takeaway
  • Creates an opportunity for dialogue between you and your target audience

If you are celebrating a more-common national day (i.e. National Pizza Day), be sure to use the #NationalPizzaDay hashtag to reach the maximum amount of people.

Get Started!

Utilizing national days in your social strategy has never been easier. At TAG, we really enjoy NationalDayCalendar.com  which allows you to see what people are celebrating today, tomorrow, this week, or even two months from now if you’re feeling really ambitious!

Another great tool we would recommend is Sprout Social’s Complete Calendar of Hashtag Holidays for 2017. It’s definitely a more narrowed look at national days throughout the year, but it tells you which is the correct hashtag to include in your post.

Want more? Contact us today so that TAG’s team of social media experts can develop a social calendar that’s custom for your brand!

 

Five Key Social Media Strategies to Make Your Brand Stand Out

Five Key Social Media Strategies to Make Your Brand Stand Out

Are you ready to take your brand’s social media presence to the ultimate level? Make your business stand out amongst a sea of competitors with these five must-use social media marketing strategies.

1. Make your content stand out: How can you make your business stand out amongst your competitors? Easy—make your social media content stand out with eye-catching visuals, interesting links and crazy-good headlines. Programs such as Canva or Recite allow you to create engaging visuals with user-friendly platforms and step-by-step tutorials. When it comes to writing the ultimate social media headlines, keep in mind that less is more. In fact, headlines with eight words or less or proven to perform 21 percent better than longer headlines. It’s also been proven that headlines that end with a question mark or three explanation points get twice as many clicks than those without!!!

2. Strengthen your network: If you find that you are not getting the engagement you would like on your company’s social media platforms, it may be time to strengthen and expand your network. To do this, try creating or joining various LinkedIn groups to spark more connections and conversations around your products or services. You can also follow your competitors or industry-leaders’ profiles for some inspiration, and ensure you are keeping up with latest industry trends. It’s always a good idea to stay on top of what your competitors are up to.

How Often to Post3. Be consistent: In order to stay top-of-mind amongst your audiences, it’s important that you market and post consistently across all social media platforms. When it comes to posting, it’s important that you strike a balance between being informative and annoying; posting too much about your products can cause your consumers to become annoyed, and unfollow you. While frequency for posting varies from platform to platform, research suggests that the posting “sweet spot” for Facebook is two times per day, seven days a week. Publishing five to 10 posts per week is usually a good rule of thumb.

4. Show you care: Did you know that followers typically expect a response from companies within one hour of posting? Show your followers you care by responding to your followers’ comments and reviews—good or bad—in a timely manner. In addition to responding to customers, don’t be afraid to retweet customers’ praise and thank individual customers for their continued support. The more personal you can get with responses or posts, the better!

5. Go campaign crazy: In the age of diminishing organic social reach, paid campaigns offer a great way to expand your reach and thoroughly engage your audience. Now–a-days, companies with the best social media presence are using contests and other social media campaigns to successfully gain visibility and generate leads. To keep up with this trend, try providing your audience with valuable incentives that encourage audience participation, and platform your company as an industry-leader.

When it comes to leveraging your company’s social media presence, remember …. TAG, we’re it! Contact us today to learn more about how we can help.

Three Key Elements Every Social Media Campaign Should Have

Three Key Elements Every Social Media Campaign Should Have

As social media continues to grow, so do the amount of clever and engaging social media campaigns. If your business wants to keep up with the ever-growing power of social media, you need to engage your audience and potential customers in a new, fun way. Social media campaigns offer your business a creative, impactful way to enter the minds of your customers.  Here’s three key elements every successful social media campaign should have!

1. Measurable goals
The first step to a successful social media campaign is creating a well thought out plan, with goals and benchmarks you can measure along the way. Now, it’s important to make sure your goals are specific enough to truly measure your campaigns success. For example, creating a goal like “get the word out about X product,” is not a specific enough goal. But on the other hand, you must make sure your goals are not too narrow that they constantly feel out of reach.

For goal setting, try setting three goals that accommodate low, medium and high levels of audience engagement. Below are examples of measurable low, medium and high goals.

Low: Increase the number of “likes” on our Facebook page by X percent by the end of the campaign

Medium: Have X number of users share/retweet campaign content

High: Have X number of users share their own story with us regarding our product or services

You can also create more general goals—like increasing brand awareness, or driving more traffic to your website—so long as you create measurable benchmarks to help define your success after the campaign has ended. If you’re looking to increase brand awareness, incorporating a sharing aspect to your campaign is a must, and if you’re wanting to increase conversions to your website, consider including a form for users to fill out before being eligible to receive the value being offered.

2. Cross-channel promotion

Promoting your campaign on multiple social media channels is an excellent way to increase campaign reach and improve your possibility of audience engagement. The best social media campaigns are part of an integrated marketing campaign, where your efforts on social media are supported by a number of other channels. For users more active on social channels, your cross-promotion will help remind them of your communications, and for users not as active on social channels, it will inform them of your efforts and remind them of your value.

Cross promotion also allows you to reach users of varying demographics, as well as target users on multiple channels at different times. Just be careful with your segmentation and timing—you don’t want to overwhelm your audience with messaging or annoy them with offers and campaigns.

 3. Analysis

Was your social media campaign successful? Was it a waste of time and resources? Without thorough analysis, you’ll never know! In the analysis stage, it’s important to thoroughly evaluate your predetermined benchmarks and goals—which is why it’s so crucial to determine these before beginning your campaign. When analyzing your campaign’s success, you’ll also want to go beyond just whether or not you met your goals—you will want to evaluate other metrics that increased—or decreased—as a result of your campaign, as well. This information will help you develop a unified, strategic marketing plan moving forward.

 

Are you ready to take your social media marketing to the next level with an engaging social media campaign? A great social media campaign is about more than just reaching your audience, it’s about engaging your audience in a meaningful way that will positively impact their perception of your business, and change their buying behaviors. The social media team at TAG understands that, and is here to help elevate your business with a great social media presence. Contact us today!

Humanizing your Digital Strategy

Screen-Shot-2013-07-24-at-3.25.44-PMWe tend to trust our friends more than a business or a brand. So when your friend tells you something about a brand, you’re more likely to believe what they’re telling you rather than when a brand makes a claim. So how do you make your brand more trustworthy? How do we humanize our digital strategies?

Talk like a Person!
Shift your thinking and adjust your messaging to be more relationship focused rather than “salesy”.  Talking to your followers in a way that is not a sales pitch or corporate jargon is much more interesting to them, and they’re more likely to engage with you.

Usabilla reports that 79 percent of digital marketers will increase their content marketing budget in 2016, and 60 percent of marketers see the biggest challenge as producing engaging content. If you’re simply a mobile sales pitch, you’re going to annoy your followers and end up losing customers in the long run. Advertising a sale or a special offer gets some engagement at first, but too much sales talk will annoy your audience.

Interact with People
Respond to questions and comments from your followers. Better yet, ask them to engage with you by posing a question or asking for their input! According to Usabilla, 56 percent of customers are more likely to buy when given a personalized experience. And when someone responds to you, be sure you let them know that you’re reading their input by commenting on it, liking it or favoriting their response. This is a great way to start a real conversation that feels human-to-human rather than human-to-brand.

Show off your Team and Workspace
Your audience wants to be able to put a face to the words they read on your social platforms or your website. Take pictures or produce videos and webinars where your employees can show off their personalities. Visual content is 40 times more likely to get shared on social media than other types of content according to Kissmetrics. Give your followers a glimpse into your working world and let them feel like they’re getting a behind-the-scenes tour. Doing this makes your followers feel closer to you, and will make them want to get to know your brand more.

Be Authentic and Transparent
Be mindful that all of your messaging should reflect your brand values to create authenticity. And if you make a mistake, whether it’s something little or something big, just come clean about it. We’re all human and we all make mistakes. Humanize your brand by not covering these things up, but by owning your mistakes.

Your followers want to have a conversation with a person, not necessarily a business or a brand.  You can improve your digital strategy by making engagement with your followers feel like they’re talking with a friend, rather than a business. For more information on how to humanize your digital strategy, give the experts at TAG a call or visit us online!

Social Media for Dummies

How do I use social media to market my business or myself? How often should I post on social media? Which social media network do I need to be part of? What type of content should I post? How do I generate sales from social media?

The tricky part about answering these common questions is that the answer is never the same. The choices you need to make in your social media marketing strategy will all depend on what it is you’re marketing—and to whom.

Do your research

Start by researching who your customers are, how they consume information and how they buy. Every product or service is different, so it’s important that you understand which audience is on which network and how they prefer to communicate. Once you’ve identified your customers’ habits, you can choose one of over 200 different social networks to share information with them.

Entertain, educate and promote

The right strategy for any social media platform is to entertain to grab your audience’s attention, educate to move them to the decision-making phase and promote products and services to close the deal. Over 70 percent of businesses are eliminated in a consumer’s research phase, so build trust by focusing on help instead of hype and creating top-of-mind awareness by being in the same space they are. Many times people will forget about what you do and how you can help if you do not constantly remind them!

Be social

Although social media can certainly be used as an advertising outlet, its platforms are primarily used as social networks. When you see good content, share it and tell your follower why it’s worth their time and attention to become an authority for your audience. Sharing content in a more conversational manner allows you to start discussions, learn more about customer needs and uncover opportunities. Also note that consumers nowadays demand interactivity with their brands. If you are not responding to Tweets, Facebook comments or actively listening for opportunities through social listening, you are missing out.

Manage your time

There are several free tools out there that will help you manage your time in marketing yourself on social media. Hootsuite and Buffer are two free tools that you can use to schedule your content posts in advance during the times your target audience is most active on social media. Gather shareable content from news reader sites such as Feedly which collect valuable content from several sources. Just be careful not to share anything from your competitors!

Outsource your social media management

Although the social media channels are free to sign up (for now) and creating posts are also free, you will soon learn that social media marketing is not free. Time is probably our most valuable asset, and it is very easy to invest many “free” hours into your social media strategy. Even if you have the expertise and capabilities to successfully engage buyers, the amount of time it requires may lead you to explore outsourcing options.

TAG excels at gathering, creating and posting content that engages our clients’ target audiences, and one of the most important advantages of working with TAG is that our clients save loads of time on their digital marketing strategy while still reaping the benefits of the top-of-mind awareness, trust and leads that come with it. Click here for more information on TAG’s social media services!